• Field Service Technician

    Locations US-OH-Massillon
    Job ID
    Regular Full-Time
    IES Infrastructure Solutions
  • Job Description

    Primary Responsibility:

    Perform field service work in-house and at customer sites under the required instruction/supervision according to the quality procedures and/or customer specifications/work order.


    Key Duties/Accountabilities:


    • Perform in four or more of the following areas:
      • Field Testing
      • Mechanical Maintenance of AC/DC Motors
      • Electrical Maintenance of AC/DC Motors
      • Crane Inspections and Maintenance
      • Control Troubleshooting and Repair
      • VFD Service and Troubleshooting
      • Predictive Maintenance
      • Breaker Repair and Switchgear Maintenance
      • Relay Testing and Calibration
      • Mechanical Repair (Turbine, Gearbox, Pump)
      • Compressor Service and Repair         
    • Knowledge of electrical and/or mechanical applications.
    • Work overtime and weekends, when necessary, to meet the demand of the customer and/or the company workload.
    • Travel to complete work at customer site, as required.
    • Train in additional areas in which not yet fully qualified under the instruction of a Manager or Supervisor.
    • Provide guidance to new shop-service technicians that are unfamiliar with the work process.
    • Ensure that all tasks are performed utilizing all necessary procedures, work instructions, safety procedures and equipment.
    • Keep work areas in a clean and orderly manner.
    • Maintain a professional attitude when representing the company during phone, or personal contact with customers, outside vendors, and/or service providers, etc.
    • Document/report all customer complaints to quality department. Make every effort within your sphere of influence to resolve the complaint immediately.
    • Advocate and follow all quality, safety and environmental procedures and report any and all noncompliance.
    • Provide support for any special projects as assigned by the Operations Manager. These special projects, at the determination of management, may or may not become part of your primary responsibilities.
    • Promote continuous improvement (i.e.: employee suggestions, procedural enhancement, etc.).


    Measures of Success:


    • Production efficiencies; i.e. low rework, warranty costs work completed at/or under estimated hours.
    • Customer satisfaction.
    • Meeting or exceeding customer demand/delivery.

    Recommended Position Requirements:

    This position requires an individual experienced at repairing and/or servicing electrical/mechanical apparatus. To be considered, a candidate must possess a working knowledge of at least four of the work areas listed above (See Key Duties/Accountability).  Experience with computer applications. The position demands an individual who is hard working, detail oriented, thorough and able to work overtime and weekends, as needed, to meet company and customer demands. Team skills are also desirable, as some development and ongoing projects involve teams of individuals from different backgrounds within the organization.


    This job description is not a contract between the company and any person.  The job description merely states the company’s current job requirements for this position and is subject to change from time to time with or without notice.


    Must be able to pass pre-employment background check and drug screen, and when applicable if duties involve operating motor vehicle must be able to pass motor vehicle record check.


    IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2019 fiscal year ending September 30, 2019 IES produced over $1.1 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.


    EEO Statement

    NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.


    EEO & Affirmative Action

    The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 


    View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement


    View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster


    Disability Accommodation

    IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.


    IES Participates in E-Verify


    E-Verify Information




    Right to Work




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